Frequently Asked Questions

Why can a command remain pending?

The device may be offline, locked, outside network coverage or temporarily unable to receive Apple push notifications. Check the device status, certificate validity and network connectivity before retrying.

Can MDM guarantee that a device can never be unlocked?

No. Device management depends on Apple services, device versions, account status, certificates and current platform policies. Use MDM together with contracts, identity verification, payment risk controls and operational procedures.

What should I do when a certificate expires?

Renew the relevant Apple certificate, verify the configuration on a test device and then check command delivery and device status across the managed fleet.

For detailed Chinese troubleshooting notes, see 常见问题.